At DAZIKA, we want you to love what you carry. If you’re not fully satisfied with your purchase, we offer a smooth and fair return process to make things right.
1. Return Eligibility
1.1 How to Request a Return
To initiate a return:
- Submit your return request within 30 days of delivery
- Requests made after 30 days will not be accepted
- Once approved, we’ll email you a prepaid return shipping label
1.2 Item Condition Requirements
To qualify for a return:
- Items must be unused, unwashed, and returned in their original packaging
- All tags and labels must be intact
- We cannot accept items that are worn, damaged, or altered by the customer
1.3 Items Not Eligible for Return
We do not accept returns for:
- Items marked as Final Sale
- Custom or personalized products
- Items related to personal use or hygiene
1.4 Return Shipping Costs
- Return shipping is free for all eligible returns
- No restocking fees or hidden charges
2. Refund Timeline
Once we receive and inspect your returned item:
- Refunds are processed to your original payment method within 10 business days
- You will receive an email once your refund has been processed
3. Delayed Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or card provider
- Contact your credit card company
- If needed, reach out to us directly at support@dazika.store
4. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 24 hours of delivery
- Send your order number and photos of the issue to support@dazika.store
- We’ll arrange a replacement, exchange, or full refund at no extra cost
5. Exchanges
We do accept exchanges.
If you’d like a different item, just contact us and we’ll help you with the next steps.
6. Contact Information
For returns, exchanges, or any related questions, please contact us:
Business Name: DAZIKA
Phone: +12132912126
Email: support@dazika.store
Address: 1250 S Los Angeles St #211, Los Angeles, California 90015
Business Hours: Monday–Friday, 9am–6pm EST